EVENT Live Help Center – Tickets, Orders & Wristbands

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Ticket Lock Plan Help: Payments & Cancellation | EVENT Live

How to Cancel a Ticket Lock Plan |EVENT Live

Cancel your EVENT Live Ticket Lock Plan from your account, and find out what happens to the payments you've already made.

Last updated on 30 Oct, 2026

You can cancel your Ticket Lock™ Plan from your EVENT Live account at any time before your final payment.

Before you cancel:

  • No refunds. Payments you’ve already made won’t be refunded, under the terms you agreed to when you bought your tickets.

  • You lose the tickets. Canceling releases your reserved tickets, and they can no longer be used.

  • It can’t be undone. Once you confirm, the cancellation is final.

Check the event organizer’s policies first so you know how canceling affects your order. Have questions? Email support@eventliveus.com before you cancel.

How to cancel

1
Go to the EVENT Live Login Page

Visit www.eventliveus.com and click Log In.

2
Sign In to Your Account

Log in using the same method you used when purchasing your tickets (Google, Email, or other available options).

3
Access Your Orders

From your Profile Menu, click Orders, then select View Order Details for the Ticket Lock™ Plan you wish to cancel.

4
Cancel Your Ticket Lock™ Plan

From the Order Details page, click Cancel Ticket Lock and follow the prompts to complete the cancellation.

FAQs

Will I receive a confirmation after canceling my Ticket Lock™ Plan?
Yes. Once your Ticket Lock™ Plan is successfully canceled, a confirmation message will appear on screen and a confirmation email will be sent to the email address linked to your EVENT Live account.
Does canceling my Ticket Lock™ Plan automatically release my tickets?
Yes. Canceling your Ticket Lock™ Plan releases your reserved tickets, making them inactive and invalidated.
Will canceling my Ticket Lock™ Plan stop future payments?
Yes. Once canceled, all future scheduled payments will be stopped automatically.
Does canceling my Ticket Lock™ Plan affect other orders in my account?
No. Canceling a Ticket Lock™ Plan only affects the specific order you cancel. All other orders in your account will remain unchanged.
Is there a deadline to cancel my Ticket Lock™ Plan?
There is no fixed deadline. You may cancel your Ticket Lock™ Plan at any time prior to full payment completion.

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