Transfer Tickets

Need to send your ticket to someone else? EVENT Live makes it easy to transfer tickets securely through your account. Both the sender and the recipient have a role in completing the transfer, ensuring full control and transparency for everyone involved.

Ticket Transfer Process Overview

Tickets are transferred through your EVENT Live account
The sender initiates the transfer
The recipient must accept or reject it
Full ownership only changes once the transfer is accepted

Transferring of Tickets (Sender Instruction)

Follow these steps to transfer your ticket(s) to another user:

Visit EVENT Live and sign in using the same method you used when purchasing your tickets (Google, Email, etc.).

Go to Orders Tab

Click your name in the upper-right corner of the screen and select Orders from the side panel.

Select the Order You Want to Transfer

From your order list, choose the order containing the ticket(s) and click Transfer Button to open the Transfer Page

Select the Ticket(s) You Want to Transfer

Check the box next to the ticket(s) you want to transfer.

Unavailable tickets will appear greyed out.

Fill Out the Recipient Form

Enter the recipient’s details in the form:

On desktop: left side of the screen
On mobile: scroll down to access the form

⚠️ Make sure all details are accurate before proceeding.

Start the Transfer

Click Start Transfer to complete the process.

Once the transfer begins:

The ticket(s) will be removed from your account
The recipient will receive an email to accept or reject the transfer
If accepted, the recipient gains full control of the ticket(s)
If rejected, the ticket(s) will return to your account

Accepting or Rejecting a Transfer (Recipient Instruction)

If someone has transferred a ticket to you, follow the steps below:

Go to Transfer Page

Click your name in the upper-right corner and select Transfer from the side panel.

Accept the Transfer

On the Transfer page, locate the ticket transfer.
Under the Actions column, click the Confirm Transfer button (✓).

After accepting:

The sender will no longer have access to the ticket(s)
You will have full ownership and control of the ticket(s)

Or Reject Transfer

To decline the transfer, click Return to Owner under the Actions column.

This will send the ticket(s) back to the original sender.

FAQs

Is ticket transfer free on EVENT Live?

Yes. EVENT Live allows ticket transfers at no additional cost.

Can I transfer only some tickets from my order?

Yes. You can select one or multiple tickets from the same order, as long as they are available for transfer.

Why are some tickets greyed out and unavailable for transfer?

Greyed-out tickets are not eligible for transfer. This may be because: 1. The ticket has already been used 2. The ticket is already pending transfer 3. The event organizer has restricted transfers

What happens if the recipient doesn’t respond to the transfer email?

The ticket will remain pending until the recipient either accepts or rejects the transfer. During this time, the sender will not have access to the ticket.

Can the sender cancel a ticket transfer?

Yes. The sender can cancel a ticket transfer only if the recipient has not yet accepted it. To cancel a transfer: 1. Log in to your EVENT Live account 2. Go to the Transfer page 3. Locate the transfer you want to cancel 4. Click the Cancel button under the Actions column Once canceled, the ticket(s) will immediately return to the sender’s account.

Does the recipient receive a different ticket or QR code from the original ticket?

Yes. Once the transfer is successfully completed, a new ticket/QR code is generated for the recipient. This is done for security purposes: 1. It prevents the original sender from using the ticket if they have a copy (screenshot or printed version) 2. It ensures that only the recipient’s ticket is valid at entry