EVENT Live Help Center – Tickets, Orders & Wristbands

Get help with EVENT Live tickets, orders, wristbands, payments and Ticket Lock plans. Step-by-step guides to find, transfer and upgrade your tickets.

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Finding Orders & Tickets | EVENT Live

How to Find Transferred Tickets in EVENT Live

Finding Orders & Tickets | EVENT Live

How to Find Transferred Tickets in EVENT Live

Someone sent you EVENT Live tickets? Accept the transfer, find your tickets under the Transferred tab, and fix the most common reasons they don’t show up.

Last updated on 30 Oct, 2026

Did someone send you EVENT Live tickets? Here’s how to accept the transfer and find your tickets in your account.

Before You Start

  • Make sure you’re logging in using the same email or login method the tickets were transferred to (Google, Email, etc.)

  • Check your inbox (and spam folder) for a transfer confirmation email

  • Ensure the transfer has been accepted first

How to find your transferred tickets

1
Go to EVENT Live Login Page

Visit www.eventliveus.com and click Log In.

2
Sign In to Your Account

Use the same login method you used when purchasing your tickets (Google, Email, or other sign-in options).

3
Open Your Profile Menu

Once logged in, look to the upper-right corner of the screen and click on your name to see the profile menu.

4
Go to My Events

From the side panel, click My Events to see a list of all your purchases.

5
Select Transferred Tab

From the above filters (Purchased, Transferred, Complimentary) select Transferred

6
Access Your Tickets

Click the Ticket button located on the screen to view your tickets and QR codes.

7
Download or Save Your Tickets

From there, you can:

  • Download your tickets

  • Print them

  • Add them to your Digital Wallet for easy access on event day

Still can’t find your tickets?

If you’re unable to find your transferred tickets:

  • Check your account. Make sure you’re signed in with the email the tickets were sent to. If you have more than one sign-in, try the other one, for example Google instead of email and password.

  • Check the Transfer page. The transfer may still be waiting for you to accept it.

  • Check with the sender. Ask them which email address they used. If it was wrong, they can cancel the transfer and send it again.

  • Wait and refresh. Wait a few minutes, then refresh the page or sign out and back in.

FAQs

I can’t see my tickets. What should I do?

1. Ensure that you are using the correct email address you used in purchasing the tickets

2. Check if your order is successfully placed. Locate the order receipt sent to your email or check your bank statement for EVENT Live Transactions

  1. Check if you ticket is on another filter tab (Purchased, Transferred, Complimentary)

When will I be able to access my tickets if I’m on the Ticket Lock Plan?
Tickets under the Ticket Lock Plan will only be accessible after the plan has been fully paid. Once payment is complete, your tickets and QR codes will automatically appear in your order.
Can I use my phone to enter the event?
Yes! You can show your QR code directly from your phone. For best results, increase your screen brightness and make sure your ticket is ready before reaching the entrance.
Can I print my tickets?
Yes. You can download and print your tickets from your order details, or save them to your Digital Wallet for easy access.
Do I need internet access at the event?
It’s recommended to download your tickets or add them to your digital wallet in advance, in case internet access is limited at the venue.
Who should I contact if I still need help?
If you’re still experiencing issues, please contact our support team (support@eventliveus.com) and include your order number and the email used for purchase so we can assist you faster.

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