EVENT Live Help Center – Tickets, Orders & Wristbands

Get help with EVENT Live tickets, orders, wristbands, payments and Ticket Lock plans. Step-by-step guides to find, transfer and upgrade your tickets.

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Finding Orders & Tickets | EVENT Live

How to Find Complimentary Tickets in EVENT Live

Finding Orders & Tickets | EVENT Live

How to Find Complimentary Tickets in EVENT Live

Got complimentary tickets for an EVENT Live event? Find them under the Complimentary tab, and see what to do if your free tickets don’t show up.

Last updated on 30 Oct, 2026

Were you given free (complimentary) tickets to an event on EVENT Live? They’re added to your account automatically once the event organizer issues them. Here’s where to find them.

Before You Start

  • Make sure you’re logging in using the same email or login method the tickets were assigned to (Google, Email, etc.)

  • Check your inbox (and spam folder) for any confirmation or notification email

  • Complimentary tickets are automatically added to your account once issued

How to find your complimentary tickets

1
Go to EVENT Live Login Page

Visit www.eventliveus.com and click Log In.

2
Sign In to Your Account

Use the same login method you used when purchasing your tickets (Google, Email, or other sign-in options).

3
Open Your Profile Menu

Once logged in, look to the upper-right corner of the screen and click on your name to see the profile menu.

4
Go to My Events

From the side panel, click My Events to see a list of all your purchases.

5
Select Complimentary Tab

From the above filters (Purchased, Transferred, Complimentary) select Complimentary

6
Select an Order

Find the order you want and click View Order Details to access its information.

7
Access Your Tickets

Click the Ticket icon located on the ticket row to view your tickets and QR codes.

8
Download or Save Your Tickets

From there, you can:

  • Download your tickets

  • Print them

  • Add them to your Digital Wallet for easy access on event day

Still can’t find your tickets?

If your tickets aren’t showing:

  • Check your account. Make sure you’re signed in with the email the tickets were issued to. If you have more than one sign-in, try the other one, for example Google instead of email and password.

  • Check the other tabs. Look under Purchased and Transferred too.

  • Check with the organizer. Ask the event organizer to confirm the tickets were issued, and to which email address.

  • Wait and refresh. Wait a few minutes, then refresh the page or sign out and back in.

FAQs

I can’t see my tickets. What should I do?

1. Ensure that you are using the correct email address you used in purchasing the tickets

2. Check if your order is successfully placed. Locate the order receipt sent to your email or check your bank statement for EVENT Live Transactions

  1. Check if you ticket is on another filter tab (Purchased, Transferred, Complimentary)

When will I be able to access my tickets if I’m on the Ticket Lock Plan?
Tickets under the Ticket Lock Plan will only be accessible after the plan has been fully paid. Once payment is complete, your tickets and QR codes will automatically appear in your order.
Can I use my phone to enter the event?
Yes! You can show your QR code directly from your phone. For best results, increase your screen brightness and make sure your ticket is ready before reaching the entrance.
Can I print my tickets?
Yes. You can download and print your tickets from your order details, or save them to your Digital Wallet for easy access.
Do I need internet access at the event?
It’s recommended to download your tickets or add them to your digital wallet in advance, in case internet access is limited at the venue.
Who should I contact if I still need help?
If you’re still experiencing issues, please contact our support team (support@eventliveus.com) and include your order number and the email used for purchase so we can assist you faster.

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