If you experience an error while purchasing tickets on EVENT Live, there are a few steps you can take to resolve the issue.
Common Errors
Payment form not showing up
Slow Loading Pages
Page not loading at all
Error logging in
Session timeout too fast
Troubleshooting Guide
1
Check Your Internet Connection
Make sure you have a stable and strong connection.
2
Try a Different Device
Switch to a laptop, mobile device, or tablet.
3
Try Another Browser
Some browsers may work better than others.
4
Use a private/incognito window
This can help bypass browser caching or extensions that may interfere.
5
Disable VPN
Some users encounter issues while using VPNs, so try turning it off.
6
Clear Your Cache
Clear your browser or mobile device cache to remove outdated data that might cause errors.
Additional Help
If you’ve tried the above steps and are still experiencing issues, please contact the EVENT Live Support Team for assistance at support@eventliveus.com.
FAQs
Why am I seeing a payment decline even though I have funds available?
Payment declines can occur due to your bank’s security settings, card type restrictions, or issues with the payment processor. Try using a different card or payment method, or contact your bank for more details.
Can I complete my purchase if the site crashes mid-transaction?
If your browser or page crashes during checkout, check your account to see if the order went through. Do not submit a duplicate payment until you confirm your original order status. Contact support if unsure.
Can browser extensions cause ticket purchase errors?
Extensions such as ad blockers or privacy tools may interfere with page loading or payment forms. Try disabling extensions or using a browser without any extensions enabled.
Why can’t I use my promo or discount code?
Promo codes may be limited by eligibility, ticket type, or expiration date. Double-check the terms and ensure the code is applied correctly before submitting payment.